FAQ's
Cisco Meraki buying and licensing questions
Use these answers to prepare an Australian hardware, licence renewal or replacement enquiry. The exact model, licence and supply details should be confirmed before ordering.
Does Meraki hardware include the cloud licence?
Hardware and cloud licences are separate items unless your quotation explicitly lists both. Send the hardware model and quantities, then specify whether you are starting a new deployment, renewing or adding devices. Confirm the licensing model, edition and term against your existing organisation.
What is the difference between Enterprise, Advanced Security and Secure SD-WAN Plus?
For physical MX co-term licences, Enterprise covers core connectivity and essential SD-WAN. Advanced Security adds threat-protection features. Secure SD-WAN Plus adds advanced application and internet-performance capabilities. Subscription licensing uses its own Essential and Advantage tiers. Use our Meraki licence comparison table to check the applicable model; MX licence editions do not describe MR, MS or other product families.
What should I send when replacing an old Meraki switch?
Include the installed model, required port speeds and count, PoE devices and power requirements, uplink optics, stacking needs and current licensing model. A newer switch is not automatically a one-for-one replacement: confirm the complete hardware, licence and accessory list. A product marked Discontinued is a reference page, not a current purchase offer. Ask for a replacement quote.
Licensing and warranty information checked against Cisco Meraki documentation on 14 October 2026. Product-specific terms and current availability must be confirmed with your quotation.
Ordering, delivery and support
Can I pick up from your warehouse?
No, currently we do not allow pickup from our warehouse. We offer Free Shipping Australia wide
Where do you ship your products to?
Any address in Australia except a PO Box. Certain Remote destinations may also have issues. If you live in one of these areas, please contact us prior to ordering.
Can I place an order by phone?
Absolutely! Feel free to give us a call during business hours to discuss your requirements and our team of experts will work with you
How long does it take to process my order?
Check the availability and dispatch information for the exact part number. Stock and supplier lead times can change. For backorders or project deadlines, ask us to confirm the expected dispatch and delivery timing in your quote before ordering.
How do I check the status of my order?
The best way to keep track of your order is to contact us or login to your account
Can I change my order?
If the product has not already been dispatched, it is possible to change your order via email or phone call. Orders generally can only be cancelled within 4 business hours of purchase.
I am unsure of exactly what product I need, are you able to assist me?
Absolutely! Our team of experts specialise in tech solutions and are on hand to assist you in whatever your requirements may be. We will work with you from start to finish to ensure the product you need is the product you receive.
Why should I buy from Buy Meraki?
At Melbourne Global we are a Cisco Select Partner as well as Meraki Partner. We work directly with the team at Meraki to provide you the best price, solution and service. Whether you need one item or are doing an entire network refresh we'll work with you and Meraki to find the right solution that meets your budget and needs.
Can you prepare a quote for me?
Yes. Request a Meraki quote with the exact hardware and licence part numbers, quantities, Australian delivery location and required timeframe. For renewals, include your current licensing model, device models, edition and term. Never send dashboard passwords or licence keys.
Are you able to help me with a product that isn’t listed on the Buy Meraki website?
We can provide the full range of Meraki products - if an item you need isn't listed please contact us and we'll check to see if it is available or provide an alternative.
What payment method do you accept?
We accept PayPal or Direct Deposit. You can pay using a Credit Card via Paypal. We can also accept Purchase Orders if you have a credit account set up with us.
What is the warranty/support on my product?
Hardware warranty and cloud licensing are separate. Warranty coverage depends on the exact product and Cisco's published terms; buying a longer licence does not automatically extend the hardware warranty. A Meraki licence includes enterprise support. Confirm the hardware warranty, licence term and support arrangements for the exact items in your quote. See Cisco Meraki's licensing FAQs.